Shipping + Handling

Please note, we do not ship on weekends, or UK public holidays. Orders placed during this time will be processed the following business day.

Your modern heirloom will be dispatched within 1-2 working days. Orders should be received in 3-10 business days. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

Pieces that are Made to Order will be dispatched within 14-21 working days.

Receive FREE WORLDWIDE DELIVERY on orders over £ 250 GBP. 

International shipping flat rates for all orders up to £ 249 GBP are listed below. 

£ 15 GBP – UK/ EUROPE

£ 30 GBP – REST OF THE WORLD

Delivery times are an estimate only and Wolf Studios Limited will not be liable for any reasonable or unavoidable delay in delivery. 

Orders receive full tracking information, communicated via email at the time dispatch. If you have any questions around the delivery of your parcel, please contact us at info@wolfstudios.io

It is your responsibility to arrange for re-delivery or pick up from your post office if the parcel can not be left at the address provided.

 

Payment Method

Wolf Studios currently only accepts PayPal transactions and you will be redirected at check out to the PayPal website to process the payment. All purchase transactions and shipping costs will be calculated and processed in Pound Sterling. 

If you bought your goods from a stockist, retailer or from somewhere other than from the website, you will need to seek a exchange of refund from that person directly.

Duties + Taxes

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. Wolf Studios Limited is not responsible for any delays. 

 Currency Conversion

All prices listed on our site are charged in Pound Sterling. The bank that has issued your credit card determines the exchange rate that you will be charged, but  it should match closely with the current rate.

Lost or Damaged Orders

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

Wolf Studios Limited is not liable for lost post where the package has been sent to an incorrectly provided address. Refunds/replacement of goods will unfortunately not be provided in these circumstances.

Out of Stock Items

In case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment and will then inform you when the product will be available.  For any enquires regarding this please email info@biancamavrick.com.

Return and Exchange Policy

Unfortunately we are unable to issue refunds, unless there is manufacturing fault present. 

Please choose carefully as we do not offer an exchange or refund on pierced earrings for hygiene reasons or for any items where you have changed your mind, decided you did not like the purchase or had no use for it. 

For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all Express shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. Wolf Studios Limited must receive the product in the original packaging via a postage box via Express Post with the jewellery securely fastened in packaging, tags attached and in the exact condition it was sent out in. It must not have been worn.

Due to travels, items can currently be returned to the following address:

Wolf Studios Limited

Alexandra Plesner
Weinraenntl Str 16
Top 17
6330 Kufstein
AUSTRIA

Refunds

All faulty items will be fully inspected before a refund can be issued. The product must be sent within 3 business days of making a claim for faulty goods. 

If you are issued a refund it we will credited back onto your PayPal account that you placed the order with via Secure Pay. 

Can I cancel or change an order after I've placed it?

We move quickly to get your order shipped out ASAP, which means that we aren't able to make any changes to an order once it's been placed. If you need to cancel your order, there is a small window of time when we can cancel it before it gets shipped—drop us a line at info@wolfstudios.io and we'll be happy to see what we can do!

Faulty Items

All items are produced in house and quality checked before they are ready for dispatch however on the rare and unlikely occasion there may be a fault we didn't find.

Claims for faulty goods must be made within 3 months of purchase.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault.

The jewellery is handmade and should be handled with care. If it is dropped on a hard surface it could damage. If pressure is placed on the product or if they are bent out of shape they can weaken. This can result in breakage.

Please ensure to keep your jewellery in the original packaging to prevent this from occurring and prevent scratching when storing. Wolf Studios Limited is not required to fix items have been broken when worn.

Please see the Jewellery Care instructions on the website for further information.